Our Policy
What is your policy on Fresh Flowers?
Blue Jasmine strives to provide a valuable customer service experience; and we appreciate all feedback regarding floral orders, security, and proper fulfillment. We have established a fresh flower policy to provide our customers with a complete understanding of how replacement orders or credits are processed:
• If a sender claims an order was not delivered, we ask that he/she allow at least 24-48 hours for us to investigate and determine what occurred. Please know that we make every effort to make the delivery on the scheduled date and timeframe. Non-successful deliveries, in many cases, are due to a delivery that was attempted on the scheduled date and timeframe but the recipient was unavailable. Therefore, it is imperative that senders provide us with the best number to reach the recipient. If delivery was scheduled for a specific date/timeframe and the recipient was unavailable we reserve the right to contact the recipient (may ruin your surprise); if we are unable to connect with the recipient we reserve the right to contact the sender and offer in-store pick-up or have us re-attempt a delivery; please note that the sender may incur an additional delivery fee. Because we are working with perishable products, sometimes Mother Nature works against us, and a particular situation such as leaving on a porch may be out of our control, the sender will be notified in such cases.
• If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, please have the recipient and/or sender contact Blue Jasmine directly as we highly value all feedback. We will gladly work with you to ensure that all concerns are addressed and that all parties are satisfied; we handle these rare instances on a case-by-case basis. Please make sure that all concerns are communicated within 24 hours of the delivery. No accommodations will be made for any order should the recipient and/or sender not notify us within 1 day of the original delivery/pick-up date. Bear in mind that flowers are perishable and that proper care is required. It is the responsibility of the sender to review all of the information provided on this website relating to credits.
• Blue Jasmine reserves the right to reject or delay any online floral order that is questionable or incomplete. When we receive an order, we review the entire order to ensure we have all the information needed to ensure delivery or pick-up. If we determine that necessary information is not provided we will call or send an email to the sender to inform them and acquire the necessary information to fulfill the order. This may cause delay in delivery.
• Cancellations for all floral orders must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued.
• Blue Jasmine is not responsible for any order where the recipient refuses to accept the item. Blue Jasmine will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
• Workshops are non-refundable but monies are transferable to future classes.
Floral Orders & Delivery
Can I make changes to my order?
If there is a change to the delivery location or date, please contact us immediately. If we have already dispatched for delivery, we may require an additional delivery faire to re-route or re-attempt your delivery order. We process orders as quickly as possible, so once you place your order, we are not always able to accommodate your request.
Do you accommodate special orders? / Is everything you offer listed on the website?
The offerings listed on the website are our most popular and versatile, featuring seasonal blooms in a garden-style look. If there is something that you don’t see, please contact us with your special request. Such requests can be for a sleek modern design; we are versatile and can absolutely do that for you, all you have to do is call! Other such requests may be regarding a special flower like orchids or peonies; in these cases we will do our best to source them for you. We ask for a much notice as possible (3-7days) for very specific bloom varieties. We want to ensure you that we are able to fulfill your request or, due to seasonality restraints, suggest an alternative bloom that will communicate the same look and feel.
Can I choose my deliver time?
We make deliveries between 11am-4pm, Tuesday - Friday. We do our best to accommodate recipients’ schedules as best as possible; if you know exactly when the recipient will be home within our timeframes please make a note on your order form under “Delivery Timeframe.” Still have questions or need help? Please call the shop and we can help you with your order.
Can I get same day delivery?
Yes you may! Orders must be placed before 12pm EST for same day delivery. However, we do ask that you place your order for Valentine’s Day and Mother’s Day in advance. We cannot guarantee same day delivery on Valentine’s Day or Mother’s Day due to the volume of orders that must be fulfilled.
I see you only deliver Tuesday – Friday, do you deliver on the Sunday/Monday of Mother’s day or the Sunday/Monday of Valentine’s Day?
Yes, we do offer delivery on Mother’s Day and Valentine’s Day for orders placed in advance.
What are the delivery “terms”?
Successful deliveries for online orders can only be made if starred fields on the order form are filled out completely. Our delivery personnel will make one attempt for the delivery so it is imperative that we have any special instructions as well as a contact phone number at the location where your flowers are to be delivered. Special instructions may include gaining access to gated communities, entry door in the back of the home, second floor apartment access is in the back of the building, etc. For same day deliveries, orders must be placed before 12pm EST. Deliveries are made between 11am - 4pm EST Tuesday – Saturday. Sorry we do not currently have delivery service on Sundays or Mondays. We reserve the right to contact the recipient under any circumstances to attempt delivery. If your recipient is not home, we will leave the flowers as securely as possible in a location near the door and will contact the recipient to alert them of the attempted delivery. For business locations, if the recipient is not available or not there, we will leave the flowers with a co-worker or colleague who can guarantee that the flowers find their way to the person safely. We also reserve the right to contact the sender directly with concerns about delivery, i.e. weather conditions, and/or other additional order fulfillment options. By using our website to order, you are accepting these terms and you agree to settle any costs associated with this order by using our secure online checkout page and agree to apply any and all applicable delivery charges based on the desired delivery location. Any errors or omissions to the checkout form may cause delay of your order and will need to be corrected before successful delivery can be made.
Events & Weddings
Do you do Events other than weddings?
Of course we do! We pride ourselves in offering the same level of attention to all of our clients. We can take care of all of your event floral needs from an at home dinner party to a posh bar/bat mitzvah. Please connect with us via our contact page to start planning your party.
I am a bride and planning on eloping and do not need centerpieces; can I still order my bridal bouquet with Blue Jasmine?
Absolutely! We offer two bridal floral services, please click here to visit our à la carte wedding flowers page.
I am having a very small intimate wedding and only need some personal flowers and a few centerpieces, which service do I fall under?
Couple’s with a table count under 5 and just need personal flowers are more than welcome to our wedding floral services. We suggest you fill out the inquiry form on our Contact page and we will contact you to discuss design details and pick-up and/or delivery options as well as if the scope of your wedding may bump you up to full floral planning sector. Please note that if we do delivery, we do not do extensive set-up your event (this service would then fall under full floral planning); we just deliver and place on the table or this is done by the Mater D or whoever is organizing your event.
Flowers
How do I care for my flowers?
There a few easy steps you can do at home to keep your flowers as fresh as possible. Prolonging vase life starts with minimizing bacteria growth in your arrangement, to do so we recommend: removing blooms as they expire, keeping fresh water levels in your vase by flushing out the water or by replacing it every other day, and keeping your arrangement away from a heat sources and/or direct sunlight.
Is Blue Jasmine a Teleflora Florist?
Blue Jasmine is a luxury floral design studio and pride ourselves in providing creative designs using premium product that we source globally and locally when available. Therefore, we do not create “big box” floral designs that have been predetermined by a wire service nor provide balloons, stuffed animals, fruit baskets, etc. We also do not forward your order to florists in other parts within the continental US.
Does Blue Jasmine offer a dozen red roses?
In an effort to stay true to our flower philosophy we have developed our own take on a dozen roses using gorgeous roses mixed with a few other varieties for textural interest and visual allure. We have found that our clients who give us a try receive only positive feedback from their loved ones.